Operation Wilderness

Terms of Service

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Effective Date: October 2026

These Terms of Service govern your access to and use of thewebsite, forms, scheduling tools, donation pages, communications, content, andservices operated by Operation Wilderness (“Operation Wilderness,” “Op Wild,”“we,” “us,” or “our”). By accessing or using this website or any related services,you agree to be bound by these Terms of Service and our Privacy Policy. If youdo not agree, do not use the website or related services.

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1. About Operation Wilderness

Operation Wilderness is a Florida nonprofit corporationorganized and operated for charitable and educational purposes. Our programsmay include veteran support, family support, outdoor and wilderness-basedprogramming, educational initiatives, research, community outreach, and relatedservices.

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2. No Emergency, Medical, or Crisis Services

Our website and communications are not intended foremergencies or crises.

You agree that:

• the website does not provide emergency medical services;
• the website does not provide 24/7 crisis support;
• the website does not replace medical, mental health, legal, oremergency services;
• if you are in danger, experiencing a medical emergency, or atrisk of self-harm or harm to others, you must call 911, go to the nearest emergency room, or contact a qualified crisis or emergency serviceimmediately.

Do not use this website to report imminent danger or urgentmedical needs.

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3. Informational and Educational Purpose Only

Information on this website is provided for generalinformational and educational purposes only. We do not guarantee that anycontent is complete, current, or applicable to your specific situation.

You should not rely on website content as a substitute for:

• professional medical advice
• mental health care;
• legal advice;
• financial advice;
• licensed clinical diagnosis or treatment.

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4. Eligibility and Intended Users

This website is intended for adults and for individualsinteracting with Operation Wilderness on behalf of themselves, their family, ortheir organization. If you are under 13, you may not use this website. If youare between 13 and 17, you may use the website only with the involvement andpermission of a parent or legal guardian, unless a separate program statesotherwise.

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5. User Conduct

You agree not to:

• use the website for unlawful purposes;
• submit false, misleading, or fraudulent information;
• attempt to gain unauthorized access to systems, accounts, data,or networks;
• interfere with website operation or security;
• upload malware, spyware, bots, or harmful code;
• use the site to harass, threaten, impersonate, or harm others;
• submit content that violates another person’s rights;
• use the website in a manner that burdens or disrupts oursystems.

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6. Forms, Intake, Scheduling, and Communications

We may provide forms, intake tools, scheduling tools,contact tools, and communication features.

By submitting information through these tools, you:

• represent that the information is accurate to the best of yourknowledge;
• authorize us to use the information for operational, program,fundraising, communications, administrative, and support purposes consistentwith our Privacy Policy;
• understand that submissions may be routed through third-partyservice providers, including CRM, email, scheduling, analytics, website, and AI workflow tools.

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7. Sensitive Information and HIPAA-Related Notice

Some of our forms or workflows may request or receiveinformation that is sensitive, including information related to veteran status,family status, disability, trauma, PTSD, mental health, or other health-relatedmatters.

You acknowledge and agree that:

• you should only submit sensitive information through designatedintake channels;
• if a designated workflow is described as HIPAA-compliant, thatworkflow is intended to be handled under our privacy and security controls andthose of our vendors;
• not every part of the website is necessarily a HIPAA-coveredsystem;
• you should not submit highly sensitive information throughgeneral contact forms unless clearly requested by us for that purpose. If you are unsure whether a form is appropriate forsensitive information, contact us before submitting.

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8. AI-Assisted Workflows

We may use automated tools and AI-assisted workflows toroute, classify, summarize, organize, transfer, or process informationsubmitted through the website or related systems.

You acknowledge that:

• AI-assisted tools may be used to improve operational efficiency, communications, intake routing, and internal administration;
• these tools may process personal information in accordance withour internal procedures and vendor arrangements;
• we do not knowingly use AI tools to make solely automated decisions with legal or similarly significant effects without appropriate humanreview, unless expressly stated;
• you should not assume any AI system provides medical, clinical, legal, or emergency judgment.

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9. Third-Party Services

We may use third-party services, including:

• website hosting and website building services;
• form providers;
• CRM and contact management platforms;
• email marketing services;
• analytics tools;
• scheduling tools;
• payment and donation processors;
• cloud storage and administrative tools;
• AI workflow and automation tools.

Those third parties may have their own terms and privacypractices. We are not responsible for third-party websites, platforms, orservices, except to the extent required by law.

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10. Donations and Payments

If you make a donation or payment through our website, you agree that:

• you are authorized to use the payment method provided;
• all payment information you provide is accurate;
• we may use third-party processors to complete the transaction;
• donation or payment processing may be subject to the terms andprivacy policies of the processor;
• donation charges may be one-time or recurring if you electrecurring giving.

Unless otherwise stated, donations are generally treated ascharitable contributions to Operation Wilderness and are subject to applicablelaw and our internal donation policies. We may refuse, cancel, or refund any transaction to theextent permitted by law and consistent with our policies.

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11. Fundraising and Program Use

You understand that donations, sponsorships, and programfees may be used to support our charitable mission, including program delivery,staffing, operations, training, technology, research, fundraising,administration, compliance, and reserves, as permitted by law and our governingdocuments. Where we publish program-specific allocations, those aretargets or intended use categories unless expressly stated otherwise.

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12. Communications Consent

If you provide us with an email address, phone number, orother contact information, you consent to receive communications from us related to:

• your inquiry or intake;
• scheduling;
• donations;
• program participation;
• administrative matters;
• newsletters, marketing, fundraising, and event communications,where permitted by law and subject to your opt-out rights.

You may opt out of nonessential communications as describedin our Privacy Policy or by following the instructions in the message.

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13. Text Messaging Terms

If you opt in to text messaging, you agree that:

• messages may be sent using automated or manual systems;
• message frequency may vary;
• message and data rates may apply;
• consent is not a condition of purchase, donation, orparticipation unless required for a specific program;
• you can opt out by replying STOP, if supported;
• for help, reply HELP or contact us using the information on the website.

Text messages may include scheduling reminders, program updates, administrative notices, donation-related notices, and marketing messages if you consented to receive them.

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14. Cookies and Analytics

We may use cookies, pixels, tags, session tools, and similartechnologies to operate the website, improve user experience, understandtraffic, measure campaign performance, and support security and analyticsfunctions. You can control cookies through your browser settings, butsome features of the website may not function properly if cookies are disabled.

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15. Intellectual Property

All content on the website, including text, graphics, logos,images, videos, page design, software, and compilations, is owned by orlicensed to Operation Wilderness and is protected by intellectual property laws. You may view, download, or print content for personal, noncommercial use only, unless we expressly permit otherwise in writing. You may not copy, modify, distribute, publicly display,create derivative works from, or exploit website content without our priorwritten consent.

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16. User Submissions

If you submit comments, testimonials, photos, stories,program feedback, or other materials, you grant us a nonexclusive,royalty-free, worldwide, transferable, sublicensable license to use, reproduce,display, distribute, adapt, and otherwise use such materials for operational,educational, fundraising, marketing, archival, and mission-related purposes,subject to applicable law and any specific written restrictions we agree to inwriting. You represent that you have the rights needed to submit anycontent you provide and that your submission does not violate any law orthird-party rights.

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17. No Guaranteed Results

We do not guarantee any particular outcome from ourprograms, educational offerings, wilderness experiences, referrals, or supportservices. Individual experiences and outcomes may vary based on manyfactors outside our control.

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18. Assumption of Risk

To the extent you participate in outdoor, wilderness,travel, educational, physical, or experiential programming, you understand thatsuch activities may involve inherent risks, including but not limited toweather conditions, terrain, wildlife, physical exertion, transportation risks,and interaction with other participants. Participation in any in-person activity may require separatewaivers, releases, medical disclosures, and safety acknowledgments.

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19. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ALLCONTENT, SERVICES, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE”WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY,INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULARPURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED,ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

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20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERATION WILDERNESSAND ITS DIRECTORS, OFFICERS, EMPLOYEES, VOLUNTEERS, AGENTS, CONTRACTORS,VENDORS, AFFILIATES, SUCCESSORS, AND ASSIGNS WILL NOT BE LIABLE FOR ANYINDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES,OR FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR OTHER INTANGIBLELOSSES ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE WEBSITE OR SERVICES WILL NOTEXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US, IF ANY, IN THE TWELVEMONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS($100).

Some jurisdictions do not allow certain limitations, so someof the above may not apply to you.

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21. Indemnification

You agree to defend, indemnify, and hold harmless OperationWilderness and its directors, officers, employees, volunteers, agents,contractors, vendors, affiliates, successors, and assigns from and against anyclaims, liabilities, damages, losses, costs, and expenses, including reasonableattorneys’ fees, arising from or related to:

• your use of the website;
• your violation of these Terms;
• your violation of any law or third-party right;
• your submitted content;
• your misuse of our forms, communications, or systems.

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22. Suspension and Termination

We may suspend or terminate access to the website or anyrelated service at any time, with or without notice, if we reasonably believeyou violated these Terms, posed a risk, or interfered with the website or ouroperations.

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23. Changes to the Website or Terms

We may update or modify the website, services, or theseTerms at any time. The revised Terms will be effective when posted unless adifferent effective date is stated. Your continued use of the website after changes are postedconstitutes acceptance of the updated Terms.

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24. Governing Law

These Terms and any dispute arising out of or relating tothem are governed by the laws of the State of Florida, without regard toconflict of law principles.

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25. Severability and Waiver

If any provision of these Terms is found unenforceable, theremaining provisions will remain in full force and effect. Our failure toenforce any provision is not a waiver of our right to enforce it later.

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26. Entire Agreement

These Terms and our Privacy Policy constitute the entireagreement between you and us regarding use of the website, except assupplemented by separate written agreements, waivers, donation terms, programenrollment materials, clinical partner agreements, or other documents signed bythe parties.

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27. Contact Us

If you have questions about these Terms, contact us at:

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Operation Wilderness

Email: info@operationwilderness.org

Phone or text: 305-239-7907

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